In that same regard, an MPP phone cannot be used with a CUCM. They are built to interact with the internal CUCM only. Only an Enterprise business, a large company, would purchase a CUCM, as it would be cost prohibitive for a small or medium size business.Ī phone intended for use with a CUCM cannot register with an outside ITSP or IP PBX. Some examples of IP PBX services that work with Cisco MPP phones include, Asterisk, Centile, and Metaswitch platforms.Ī Cisco Unified IP Phone is intended for use exclusively with a Cisco Unified Communications Manager (CUCM), which is an internal call manager. WebEx Calling, Ring Central, and Verizon are examples of an ITSP. MPP phones require either service from an Internet Telephony Service Provider (ITSP) or an IP Private Branch Exchange (PBX) call control server. Otherwise, click here to go directly to the eligibility requirements.īoth Cisco Multiplatform Phones (MPP) and Cisco Unified IP Phones provide Voice over Internet Protocol (VoIP) communication. Read on if you would like to learn the similarities and differences between these two platforms. If returning is not an option, you can do a one-time conversion from Enterprise to MPP or vice-versa on some models. If that is the case, you should contact your provider to exchange it for the correct one.

If you cannot get your new IP phone to register correctly, you may have purchased the wrong model for your business. An alternate explanation that walks you through the entire process can be found at Cloud Upgrader.Ĭlick on this link if you want to Convert an Enterprise Phone to Use Webex Calling. Consider this a little introduction to get you headed in the right direction.

This article will provide an overview of Cisco phones as well as explain the basic first steps for a one-time conversion from a Cisco Unified IP Phone to a Multi-platform phone (MPP) or vice-versa.

Convert mpx to mpp